div#header-topsec{margin-top:0}#ftrgetstd{display:none}#commonHeader{min-height:0}#c .foot-copy{background:#fff;font-size:14px !important;padding:15px 0}.foot-copy a{color:#898c90}#customers{display:none}.formsbhdrtxt{font-size:13px}.formbghdrdiv{padding-left:70px !important}.formhdrtxt{padding-top:50px !important}ul.contlist li a{color:#09c;line-height:30px}#scroll h2{color:#7dc62a !important}.heading-menu{display:none}.apiform{width:70%;margin:0}.hds-mtricxbnrbg{background-image:url("https://www.manageengine.com/products/service-desk/images/help-desk-metrics-bg.png");background-position:center;background-size:cover;background-repeat:no-repeat}table.tblbx thead tr th{padding:.6em;background-color:#ecedee;text-align:left;font-size:14px;border:1px solid #e5e5e5}table.tblbx tbody tr td:first-child{background-color:#f8f8f8}table.tblbx td:first-child{text-align:center !important;width:40%}table.tblbx td:nth-child(3){text-align:center !important}table.tblbx td:nth-child(4){text-align:center !important}table.tblbx td{width:auto;text-align:left}.tblbx{width:100%;border-collapse:collapse;text-align:left;margin:20px auto}table.tblbx td{vertical-align:middle;padding:.6em;border:2px solid #4cb2e7;font-size:14px;text-align:center}#scroll{position:relative;padding:0}#scroll{font-weight:400}#scroll p strong{font-weight:600 !important}.heading-menu{background:#6e7a83;padding:0 0 25px 0;width:100%;height:100%}a.linktxt{color:#444;text-decoration:none}.metrics{float:left;width:50%;margin-bottom:30px}.metrics_kpi_banner_heading{font-size:43px;font-weight:bold;color:#000;line-height:50px;padding-top:80px;margin-left:345px}.performance_test{font-weight:normal}.kpi_banner_bg{background:url("https://www.manageengine.com/products/service-desk/images/helpdesk-metrics.webp"),url("https://www.manageengine.com/products/service-desk/images/helpdesk-metrics.jpg");background-position-x:41%;background-position-y:0;height:262px;background-repeat:no-repeat;background-size:cover}.updated_text{text-align:right;margin-right:10px;margin-top:45px}h3{cursor:auto;font-size:26px;font-weight:normal}h2{font-size:35px;line-height:34px;margin:20px 0 30px;color:#272727}p{margin:15px 0;font-size:16px;line-height:28px}.table_index li{font-size:18px;line-height:36px}.container.table_of_contents h2{font-size:35px;line-height:45px;margin:0 0 30px;color:#333;letter-spacing:-1px;font-weight:500}ul.list_icons li{font-size:16px;line-height:36px;position:relative;margin-left:20px}ul.list_icons li:before{content:"";color:#1ca1f3;width:7px;height:7px;background:#1ca1f3;border-radius:50%;position:absolute;top:15px;right:0;bottom:0;left:-20px}ol li{font-size:16px;line-height:36px}.instructions{text-align:center;font-size:20px;margin:15vh}@media only screen and (min-width:320px) and (max-width:480px){.kpi_banner_bg{background-position-x:50%;height:200px}.metrics_kpi_banner_heading{font-size:20px;font-weight:bold;color:#000;line-height:33px;padding-top:60px;margin-left:0}.updated_text{text-align:right;margin-right:10px;margin-top:20px;font-size:14px}.sdp-sbmenubar{display:none}.metrics{float:left;width:100%;margin-bottom:0}.table_index.bottom{margin-bottom:30px}}@media screen and (max-width:1025px){.container{width:91% !important;padding-left:2%;padding-right:2%}}@media screen and (max-width:1025px) and (orientation:landscape){.container{width:96% !important;padding-left:2%;padding-right:2%}}@media only screen and (min-width:360px) and (max-width:640px){.kpi_banner_bg{background-position-x:70%;height:200px}.metrics_kpi_banner_heading{font-size:22px;font-weight:bold;color:#000;line-height:36px;padding-top:70px;margin-left:10px}.updated_text{text-align:right;margin-right:10px;margin-top:20px;font-size:12px}.table_index.bottom{margin-bottom:20px}.sdp-sbmenubar{display:none}}h3{line-height:36px}h2{line-height:36px}@media only screen and (min-width:360px) and (max-width:640px){.metrics{float:left;width:100%;margin-bottom:0}}@media only screen and (min-width:768px) and (max-width:1024px){.metrics_kpi_banner_heading{font-size:26px;font-weight:bold;color:#000;line-height:46px;padding-top:91px;margin-left:310px}.sdp-sbmenubar{display:none}}@media only screen and (min-width:768px) and (max-width:1024px) and (orientation:landscape){.container{width:96% !important;padding-left:2%;padding-right:2%}}@media only screen and (min-width:1024px) and (max-width:1366px){.metrics_kpi_banner_heading{font-size:26px;font-weight:bold;color:#000;line-height:46px;padding-top:91px;margin-left:420px}.sdp-sbmenubar{display:none}}@media only screen and (min-width:412px) and (max-width:732px){.sdp-sbmenubar{display:none}}