@charset "UTF-8";@import url("https://www.manageengine.com/css/fonts.css");:root{--zoho_Puvi_Regular:'Zoho_Puvi_Regular';--zoho_Puvi_Medium:'Zoho_Puvi_Medium';--zoho_Puvi_Semi_Bold:'Zoho_Puvi_SemiBold';--zoho_Puvi_Bold:'Zoho_Puvi_Bold';--zoho_Puvi_Etra_Bold:'Zoho_Puvi_ExtraBold';--black-color:#000;--white-color:#fff;--gray-color:#777;--yellow-color:#ffd576;--banner-cta-red-light:#f0483d;--banner-cta-red-color:#f0483e;--blue-color:#0067ff;--gray-ligth:#333;--green-light:#d5fdd0;--footer-bg:#191919}a,abbr,acronym,address,applet,article,aside,audio,b,big,blockquote,body,canvas,caption,center,cite,code,dd,del,details,dfn,div,dl,dt,em,embed,fieldset,figcaption,figure,footer,form,h1,h2,h3,h4,h5,h6,header,hgroup,html,i,iframe,img,ins,kbd,label,legend,li,mark,menu,nav,object,ol,output,p,pre,q,ruby,s,samp,section,small,span,strike,strong,sub,summary,sup,table,tbody,td,tfoot,th,thead,time,tr,tt,u,ul,var,video{margin:0;padding:0;border:0;vertical-align:baseline}article,aside,details,figcaption,figure,footer,header,hgroup,menu,nav,section{display:block}ol,ul{list-style:none}blockquote,q{quotes:none}blockquote:before,blockquote:after,q:before,q:after{content:'';content:none}table{border-collapse:collapse;border-spacing:0;width:100%}body{line-height:1;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background:linear-gradient(90deg,#fff,#f8fcff);color:var(--black-color);scroll-behavior:smooth;font:17px/1.6 var(--zoho_Puvi_Medium),sans-serif}strong{font-family:var(--zoho_Puvi_Bold);font-weight:inherit}p{font:17px/1.6 var(--zoho_Puvi_Medium);margin:0 0 20px 0;color:var(--black-color)}h1{font:46px/1.1 var(--zoho_Puvi_Etra_Bold);margin:0 0 35px 0}h2{font:34px/1.2 var(--zoho_Puvi_Bold);margin:0 0 20px 0}h3{font:27px/1.3 var(--zoho_Puvi_Semi_Bold);margin:30px 0 20px}h4{font:22px/1.3 var(--zoho_Puvi_Semi_Bold);margin:30px 0 20px 0}h5{font:20px/1.4 var(--zoho_Puvi_Semi_Bold);margin:40px 0 20px 0}h6{font:18px/1.5 var(--zoho_Puvi_Semi_Bold);margin:0 0 20px 0}img{max-width:100%}nav ul.productmenu.header-nav>li[id="edn"]{display:none}.bold{font-weight:bold}.sdp-white-c{color:var(--white-color)}.sdp-clearfix{display:block;clear:both}.sdp-vpad{padding:20px 0}.sdp-vpad-lg{padding:30px 0}.sdp-tpad{padding-top:20px}.sdp-bpad{padding-bottom:20px}.sdp-sec-pad{padding:80px 0}.sdp-width-95{max-width:95%;margin:0 auto}.sdp-width-90{max-width:90%;margin:0 auto}.sdp-width-85{max-width:85%;margin:0 auto;text-align:center}.sdp-width-80{max-width:80%;margin:0 auto;text-align:center}.sdp-width-75{max-width:75%;margin:0 auto}.sdp-width-70{max-width:70%;margin:0 auto}.sdp-width-65{max-width:65%;margin:0 auto}.sdp-width-60{max-width:60%;margin:0 auto}.sdp-width-50{max-width:50%;margin:0 auto}.sdp-width-40{max-width:40%;margin:0 auto}.sdp-bold{font:23px/1.7 var(--zoho_Puvi_Semi_Bold)}figcaption{text-align:center;color:var(--black-color);font-family:var(--zoho_Puvi_Medium);font-size:15px;margin:15px 0 40px 0}.sdp-vmar{margin:35px 0}.sdp-align-center{align-items:center}.sdp-tac{text-align:center}.sdp-cta-red{background:#e9152b;color:var(--white-color)}.sdp-cta-red.cta-two{border:1px solid var(--black-color);background:0;color:var(--black-color)}.sdp-cta-red.cta-two:hover{border:1px solid #2a2a2a;color:var(--white-color);background-color:#2a2a2a}.sdp-breadcrumb-sec{padding:0 20px;width:1440px;max-width:100%;margin:0 auto;box-sizing:border-box}.sdp-breadcrumb-sec .sdp-breadcrumb-container{padding:20px 0}.content-with-heading h3{margin:0 0 10px 0}.sdp-container{padding:0 20px;width:100%;max-width:1440px;margin:0 auto;box-sizing:border-box}.sdp-banner-sub-head{font:20px/1.5 var(--zoho_Puvi_Medium)}.sd-bread-crumb .sdp-cmn-breadcrum{position:relative}.sd-bread-crumb .sdp-cmn-breadcrum a{color:var(--black-color);position:relative;font:15px/1.4 var(--zoho_Puvi_Medium)}.sd-bread-crumb .sdp-cmn-breadcrum a::after{content:'';position:absolute;left:0;height:1px;bottom:-2px;width:0;background:var(--black-color);transition:.4s ease}.sd-bread-crumb .sdp-cmn-breadcrum a:hover{text-decoration:none}.sd-bread-crumb .sdp-cmn-breadcrum a:hover::after{width:100%;transition:.4s ease}.sd-bread-crumb .sdp-cmn-breadcrum .sdp-bread-crumb-arrow{padding:0 3px}.sd-bread-crumb .sdp-cmn-breadcrum .sdp-bread-crumb-arrow.sdp-b-space{margin-left:3px}.sd-bread-crumb .sdp-cmn-breadcrum .sdp-root-page{color:var(--black-color);position:relative;font:15px/1.4 var(--zoho_Puvi_Medium)}.sd-bread-crumb .sdp-cmn-breadcrum .sdp-root-page.sdp-blue-c{color:var(--blue-color)}.sdp-banner-section{background-color:#f8cccc}.prd-nav{width:100%;display:flex;justify-content:center}.prd-nav li{width:33.33%}.sdp-box-hightlight{background:#ffe9eb;padding:30px;border-radius:15px;box-shadow:10px 9px 0 #f7abab;margin:30px 0}.sdp-box-hightlight .sdp-p-txt{font:22px / 1.6 var(--zoho_Puvi_Semi_Bold);text-align:center}.sdp-layout>*{min-width:0}.sdp-layout{display:grid;grid-template-columns:minmax(240px,320px) 1fr;padding:0 20px;width:1400px;max-width:100%;margin:auto;box-sizing:border-box;position:relative}.sdp-sidebar{padding:20px 0;height:max-content;position:sticky;top:50px;padding-top:30px}.sdp-related-list-cont li a:hover,.sdp-cate-title li:hover{color:#2979ff}.sdp-search-box input{width:100%;border-radius:6px !important;border:1px solid #84ccff !important;box-sizing:border-box;height:45px}.sdp-sidebar ul{list-style:none;padding:0;margin-top:10px}.sdp-sidebar li{padding:8px 0;cursor:pointer;font:17px/1.3 var(--zoho_Puvi_Medium);padding-left:10px;border-left:4px solid transparent;cursor:pointer}.sdp-left-sidebar{border-right:1px solid #cdeaff}.sdp-no-result{display:none;font:17px / 1.66 'Zoho_Puvi_Medium';color:#747474;text-align:center}.sdp-left-sidebar .sdp-internal-links{font-size:15px;border-bottom:0;color:#000}.sdp-left-sidebar .sdp-internal-links:hover{color:var(--blue-color)}.sdp-content{padding:20px 40px;background:#fff;box-shadow:2px 2px 36.6px 0 #30C6FC1A;border:1px solid #cdeaff;border-bottom:0;border-top:0;box-sizing:border-box}.sdp-toc a{display:block;margin-bottom:12px;text-decoration:none;color:#333;font-size:15px}.sdp-toc li.sdp-active{border-left:4px solid #3085fc;color:#2979ff;border-radius:4px}.sdp-internal-links{text-decoration:none;border-bottom:1px solid;color:var(--blue-color)}.sdp-internal-links:hover{text-decoration:none}.sdp-related-list{background-image:url("https://cdn.manageengine.com/products/service-desk/it-incident-management/images/sdp-guide-search.svg");background-repeat:no-repeat;background-position:right 12px center;background-size:20px;padding:10px 40px 10px 12px !important}.sdp-grid-sec{padding:0 0 60px}.sdp-banner-cta{display:inline-block;text-transform:uppercase;padding:18px 50px;font-size:16px;font-family:var(--zoho_Puvi_Bold);text-decoration:none;border-radius:2px;cursor:pointer;letter-spacing:.3px;border:1px solid var(--banner-cta-red-color)}.sdp-banner-cta:hover{background:var(--banner-cta-red-color);text-decoration:none}.sdp-cta-arrow{margin-left:0}.sdp-banner-cta:hover .sdp-cta-arrow,.cta:hover .sdp-cta-arrow{transform:translateX(5px);transition:.3s ease-in}.sdp-banner-cta .sdp-cta-arrow,.cta .sdp-cta-arrow{transition:.3s ease-in;padding:0 0 0 5px;display:inline-block;transform:translateX(0)}.sdp-two-col-grid{display:grid;grid-template-columns:1fr 1fr;gap:35px;max-width:1000px;margin:auto auto 15px auto}.sdp-left-box{text-align:right}.sdp-right-box{text-align:left}.sdp-banner-white,.sdp-banner-white p,.sdp-banner-white a,.sdp-banner-white .sd-bread-crumb .sdp-cmn-breadcrum a,.sdp-banner-white .sd-bread-crumb .sdp-cmn-breadcrum .sdp-root-page{color:#fff}.sdp-cotainer-inner{padding:50px 0}.sdp-author-details{padding:50px 0 30px}.sdp-author-details p{margin-bottom:0;font:17px / 1.66 'Zoho_Puvi_Medium'}.sdp-author-details strong{border-bottom:1.5px solid #000}.sdp-banner-bg{background-image:url("https://cdn.manageengine.com/products/service-desk/it-incident-management/images/itil-incident-management-definitive-guide.png");background-size:cover;background-position:bottom;background-repeat:no-repeat}.sdp-b-icon{display:inline-block;width:22px;height:22px;background:url(https://cdn.manageengine.com/products/service-desk/images/guide-cal-icon.svg) no-repeat;background-size:45px;vertical-align:middle;margin-right:3px;position:relative;filter:invert(100%) saturate(747%) hue-rotate(200deg)}.sdp-update-date{background-position:-25px 0}.sdp-toggle-box{margin:auto}.sdp-toggle-box h5{border-bottom:1px solid #ddd;padding-bottom:10px;font-size:15px;margin-top:20px;text-transform:uppercase}.sdp-toggle-item{background:#fff;padding:8px;cursor:pointer;margin-bottom:5px}.sdp-toggle-header{display:flex;justify-content:space-between;align-items:center;font:15px/1.66 'Zoho_Puvi_Medium'}.sdp-toggle-content{max-height:0;overflow:hidden;transition:max-height .5s ease}.sdp-arrow{position:relative;width:12px;height:12px;transition:transform .3s ease}.sdp-arrow.rotate{transform:rotate(90deg)}.sdp-list-style{padding-bottom:10px;padding-left:10px}.sdp-list-style li{font:17px / 1.5 var(--zoho_Puvi_Medium);margin-bottom:10px;list-style-type:none;padding:0 0 0 30px;position:relative}.sdp-list-style li::before{content:" ";display:block;border:solid 7px #0067ff;border-radius:10px;height:0;width:0;position:absolute;left:0;top:7px}.sdp-list-style li::after{content:" ";display:block;width:4px;height:10px;border:solid #fff;border-width:0 2px 2px 0;position:absolute;left:6px;top:5px;margin-top:0;-webkit-transform:rotate(45deg);-moz-transform:rotate(45deg);-o-transform:rotate(45deg);transform:rotate(45deg)}.sdp-temp-four-col{overflow-x:scroll;max-width:100%;margin:10px 0 40px 0}.sdp-table-style{border-collapse:separate;border-spacing:0;border:2px solid #fda5a5;border-radius:12px;overflow:hidden;margin:40px 0;text-align:center}.sdp-table-style table tr th{background:#f7bdbe;font:20px/1.16 'Zoho_Puvi_SemiBold'}.sdp-temp-four-col table tr td,.sdp-temp-four-col table tr th{width:25%}.sdp-table-style table tr:nth-child(even){background:#fff3f4}.sdp-table-style th,.sdp-table-style td{padding:14px;border-right:2px solid #fda5a5;border-bottom:2px solid #fda5a5}.sdp-table-style table tr td,.sdp-table-style table tr th{vertical-align:top;padding:20px}.sdp-table-style th:last-child,.sdp-table-style td:last-child{border-right:0}.sdp-table-style tbody tr:last-child td{border-bottom:0}.sdp-author-bio{border:2px solid #ecf7ff;box-shadow:4px 4px 52.5px 0 #ecf7ff;border-radius:10px;padding:30px;margin:50px 0}.sdp-author-main{display:grid;grid-template-columns:180px 1fr;gap:30px;align-items:center}.sdp-author-bio .sdp-author-left img{border-radius:5px;width:160px}.sdp-author-left{text-align:center}.sdp-author-left p{font-family:'Zoho_Puvi_SemiBold';font-size:17px;padding:10px 0;margin:0}.sdp-author-right h5{margin-top:0;font-size:25px}.sdp-author-right p{font-size:17px}.errormsg{font-size:14px;color:#ff1f37}.form-container{padding-top:5px}.apiform{max-width:600px;width:100%;margin:30px auto;background-color:#303030;padding:50px;border-radius:10px;box-sizing:border-box}.apiform .formfild{position:relative}.apiform .formfild input,.apiform .formfild select{width:100%;height:45px;padding:10px 15px;margin:10px 0;box-sizing:border-box;font-size:15px;color:#000;border-radius:4px;border:0}.apiform input[type="submit"]{font-family:'Zoho_Puvi_Bold';background:#f0483d;color:#fff;font-size:16px;width:100%;padding:15px 30px;outline:0;height:auto;border:0;text-transform:uppercase;cursor:pointer;margin:20px 0;-webkit-appearance:none;border-radius:4px;box-sizing:border-box}.apiform input[type="submit"]:hover{background:#e9152b}.apiform select{font-family:'Zoho_Puvi_Medium','Open Sans',sans-serif;width:100%;padding:8px 2%;outline:0;border:1px solid #000;border-radius:0;background:#fff url(https://cdn.manageengine.com/products/service-desk/images/arrowImage.png) !important;background-repeat:no-repeat !important;background-position:right 1rem center !important;cursor:pointer;-moz-appearance:none;-webkit-appearance:none}.apiform .sdp-itsm-chk-box{margin:10px 0;color:#fff}.apiform .sdp-itsm-chk-box p{color:#fff;font-size:16px;margin-bottom:5px;text-align:left;font-family:var(--zoho_Puvi_Regular)}.apiform .sdp-itsm-chk-box .sdp-yes{padding-right:10px}.apiform .prvcy-plicy{color:#d8d8d8;font-size:12px;max-width:400px;margin:0 auto;text-align:center}.apiform .prvcy-plicy a{color:#fff;border-bottom:1px solid #fff}.apiform .prvcy-plicy a:hover{text-decoration:none}.apiform #meGDPRMessage{font-size:12px;line-height:1.5;margin:0 auto 15px;color:#fff;width:90%}.apiform #meGDPRMessage a{color:#fff;border-bottom:1px solid #fff}.apiform #meGDPRMessage a:hover{text-decoration:none}.apiform .radio-button{display:flex}.apiform .radio-button .sdp-no-style{cursor:pointer}.apiform .radio-button .sdp-no-style:first-child{padding-right:10px}.checkmark__circle{stroke-dasharray:166;stroke-dashoffset:166;stroke-width:2;stroke-miterlimit:10;stroke:#3ab54a;fill:none;animation:stroke .6s cubic-bezier(0.65,0,0.45,1) forwards}.checkmark{width:56px;height:56px;border-radius:50%;display:block;stroke-width:2;stroke:#fff;stroke-miterlimit:10;margin:0 auto 20px auto;box-shadow:inset 0 0 0 #3ab54a;animation:fill .4s ease-in-out .4s forwards,scale .3s ease-in-out .9s both}.checkmark__check{transform-origin:50% 50%;stroke-dasharray:48;stroke-dashoffset:48;animation:stroke .3s cubic-bezier(0.65,0,0.45,1) .8s forwards}@keyframes stroke{100%{stroke-dashoffset:0}}@keyframes scale{0%,100%{transform:none}50%{transform:scale3d(1.1,1.1,1)}}@keyframes fill{100%{box-shadow:inset 0 0 0 30px #3ab54a}}.success-msg{display:none;text-align:center;border-radius:5px}.success-msg h3{font:22px/1.25 Zoho_Puvi_Bold;color:#fff;margin:0 0 10px 0;text-align:center}.success-msg p{color:#fff;max-width:75%;margin:0 auto 20px auto}.success-msg a{color:#fff;text-decoration:underline}.thanks-bg{padding:100px 0;display:none}.thanks{text-align:center}.thanks h2{max-width:50%;margin:0 auto 30px auto}.thanks p{margin:15px auto 30px auto;font:20px/1.5 "Zoho_Puvi_Medium";color:#000;max-width:50%}.sdp-email-field input{width:100%;padding:10px;border:1px solid #ccc;border-radius:4px;font-size:16px;transition:border-color .3s ease}.sdp-email-field label{position:absolute;left:12px;top:20px;font-size:15px;color:#000;transition:top .3s ease,font-size .3s ease,color .3s ease;pointer-events:none}.sdp-email-field input:focus{border-color:#007bff;outline:0}.sdp-email-field input:focus+label,.sdp-email-field input:not(:placeholder-shown)+label{top:-12px;font-size:14px;color:#fff;padding:0 4px;border-radius:4px;left:0}.faq-all{padding:5px;text-align:right;cursor:pointer;font:17px / 1.3 'Zoho_Puvi_Medium';margin-bottom:10px}.faq-main-content{position:relative;margin:50px auto}.faq-main-content .faq-item{position:relative;padding:25px 30px;background:#ecf4ff;margin:0 0 10px 0;border-radius:3px}.faq-main-content .faq-item .faq-item-click{cursor:pointer}.faq-main-content .faq-item .faq-item-click h3{margin:0;font-size:21px}.faq-main-content .faq-item .faq-item-click h3::after{content:'';width:18px;height:3px;background:var(--blue-color);position:absolute;right:37px;top:38px}.faq-main-content .faq-item .faq-item-click h3::before{content:'';width:3px;height:18px;background:var(--blue-color);position:absolute;right:44px;top:31px;transition:.5s ease-in}.faq-main-content .faq-item .faq-item-click.faq-active h3::before{transform:rotate(90deg)}.faq-main-content .faq-item .faq-item-content{margin:20px 0;max-width:90%;display:none}.faq-main-content .faq-item .faq-item-content .sdp-list-style,.faq-main-content .faq-item .faq-item-content p{padding-bottom:0}.faq-main-content .faq-item .faq-item-content .sdp-list-style li{font-size:17px}.sdp-mobile-arrow{position:relative;padding:0 15px}.sdp-mobile-arrow::after{content:"";position:absolute;right:2px;z-index:11;display:block;width:10px;height:10px;border-top:2px solid #000;border-left:2px solid #000;top:5px;transform:rotate(225deg);transition:.5s ease-out}#ai-tool-link-parent{position:relative;padding-bottom:20px}.ai-tool-parent{position:absolute;left:0;top:10px}#ai-tool-link-parent>div.summarize-parent{padding:0 15px;box-sizing:border-box;max-width:180px;overflow-x:hidden;position:relative;margin-left:auto;margin-bottom:25px}#ai-tool-link-parent>div.summarize-parent.active{z-index:-1}.summarize-btn-wrap{background:linear-gradient(90deg,#0275ff 0,#ba59d3 50%,#f97d0c 100%);padding:3px 20px;box-sizing:border-box;max-width:150px;text-align:center;margin-top:10px;border-radius:4px;cursor:pointer;transform:translateX(200px);transition:.8s ease}.summarize-btn-wrap p{margin:0;color:#fff;font-family:'Zoho_Puvi_SemiBold';position:relative;font-size:16px}.summarize-btn-wrap p::before{content:'';position:absolute;left:-9px;top:7px;width:17px;height:17px;background-image:url(https://cdn.manageengine.com/products/service-desk/images/ai-global-logo.svg);background-repeat:no-repeat;background-size:cover}.ai-tool-links-wrap ul{display:flex;box-sizing:border-box;margin-top:0;justify-content:center;align-items:center}.ai-tool-links-wrap li{height:43px;width:55px;text-align:center;position:relative;transform:scale(1);transition:.8s ease;opacity:1}.ai-tool-links-wrap.active li:nth-child(1){transition-delay:.2s}.ai-tool-links-wrap.active li:nth-child(2){transition-delay:.4s}.ai-tool-links-wrap.active li:nth-child(3){transition-delay:.6s}.ai-tool-links-wrap.active li:nth-child(4){transition-delay:.8s}.ai-tool-links-wrap.active li:nth-child(5){transition-delay:1s}.ai-tool-links-wrap li span{content:'';position:relative;background-image:url(https://cdn.manageengine.com/products/service-desk/images/ai-tool-sprite.svg);height:27px;width:30px;background-repeat:no-repeat;background-size:cover;left:14px;display:block;margin-bottom:5px}.ai-tool-links-wrap li.chat-gpt span{background-position:0 0}.ai-tool-links-wrap li.perplexity span{background-position:-34px 0}.ai-tool-links-wrap li.claude span{background-position:-68px 0}.ai-tool-links-wrap li.google-ai span{background-position:-99px 0}.ai-tool-links-wrap li.grok span{background-position:-130px 0;background-size:160px}.ai-tool-links-wrap li a{color:#000;text-decoration:unset;font-family:'Zoho_Puvi_SemiBold';font-size:9px;display:block;text-align:center;position:relative}.sdp-img-75{width:75%;margin:0 auto}.rotate .sdp-mobile-arrow::after{transform:rotate(42deg)}.sdp-banner-bg-green{background:url(https://cdn.manageengine.com/products/service-desk/help-desk-software/images/ticketing-system.png) #cff8bd bottom no-repeat;background-size:cover}.sdp-img-sec{width:90%;margin:40px auto 30px;border-radius:8px;box-shadow:0 0 10px #c3c3c3}.sdp-img-sec img{border-radius:8px}.sdp-long-form-cta-sec{padding:50px;box-shadow:0 0 6px #d6d8d6;max-width:80%;margin:30px auto;border-radius:8px;text-align:center;background-color:#ddf9e2}.sdp-long-form-cta-sec h3{margin-top:0;font:28px/1.5 var(--zoho_Puvi_Bold)}.sdp-guide-video-sec-mian{width:90%;margin:50px auto}.sdp-guide-video-sec{float:none;clear:both;width:100%;position:relative;padding-bottom:56.25%;padding-top:25px;height:0}.sdp-guide-video-sec iframe{position:absolute;top:0;left:0;width:100%;height:100%}.sdp-blue-theme-bg h1,.sdp-blue-theme-bg .sd-bread-crumb .sdp-cmn-breadcrum a,.sdp-blue-theme-bg .sdp-two-col-grid p,.sdp-blue-theme-bg .sd-bread-crumb .sdp-cmn-breadcrum .sdp-root-page,.sdp-blue-theme-bg .sd-bread-crumb .sdp-cmn-breadcrum .sdp-bread-crumb-arrow{color:#fff}.sdp-blue-theme-bg .sdp-author-details strong{border-bottom-color:#fff}.sdp-blue-theme-bg .sdp-b-icon{filter:none}.sdp-blue-theme-bg .sd-bread-crumb .sdp-cmn-breadcrum a::after{background:#fff}.sdp-blue-theme .sdp-banner-section{background:url("https://cdn.manageengine.com/products/service-desk/itsm/images/ITSM_guide.png") #3085fc no-repeat bottom;background-size:100%}.sdp-takeaways-yellow{padding:35px;border:1px solid #ffc206;background:#ffe185;border-radius:5px;box-shadow:4px 4px 20px 0 #ffe185,-4px -4px 20px 0 #FFE18540;margin:30px 0}.sdp-takeaways-yellow p{margin-bottom:0}.sdp-takeaways-yellow h3{margin-top:0}.sdp-takeaways-yellow .sdp-list-style li{font-size:16px;list-style:disc;padding-left:0;margin-left:20px}.sdp-takeaways-yellow .sdp-list-style li::after,.sdp-takeaways-yellow .sdp-list-style li::before{display:none}.sdp-box-light-blue{background-color:#ecf7ff;box-shadow:12px 12px 0 0 #b0eaff;padding:40px;border-radius:15px;position:relative}.sdp-box-light-blue h3{margin-top:0}.sdp-box-cta{background:#1d8db5;border-radius:5px;padding:15px 30px;color:#fff;font:19px /1.2 'Zoho_Puvi_SemiBold';display:inline-block}.sdp-box-cta .arrow-circle-right{transform:translateX(0);transition:.3s ease-in}.sdp-box-cta:hover .arrow-circle-right{transform:translateX(5px)}.sdp-cta-yellow{background:#92761e}.sdp-dark-yellow{background:#92761e}.sdp-box-cta:hover{text-decoration:none}.sdp-guide-img{max-width:85%;margin:20px auto}.sdp-guide-img img{box-shadow:0 0 10px #000}.sdp-guide-img img{box-shadow:0 0 5px 2px #a1a1a1;border-radius:10px}.sdp-cta-form{display:flex;margin:0 auto;max-width:88%;padding:50px 0 0;justify-content:center}.sdp-cta-form .sdp-banner-cta{font-size:18px}.arrow-circle-right{width:25px;height:25px;border:1.5px solid #fff;border-radius:50%;position:relative;display:inline-block;vertical-align:middle;margin-left:5px}.arrow-circle-right::before{content:"";position:absolute;top:50%;left:5px;width:13px;height:1.5px;background:#fff;transform:translateY(-50%)}.arrow-circle-right::after{content:"";position:absolute;top:50%;right:8px;width:7px;height:7px;border-top:1.5px solid #fff;border-right:1.5px solid #fff;transform:translateY(-50%) rotate(45deg)}.sdp-blue-color-tabl.sdp-table-style,.sdp-blue-color-tabl.sdp-table-style table tr th,.sdp-blue-color-tabl.sdp-table-style th,.sdp-blue-color-tabl.sdp-table-style td{border-color:#30c6fc}.sdp-blue-color-tabl.sdp-left-tbl td{text-align:left}.sdp-blue-color-tabl.sdp-table-style table tr th{background:#cdeaff}.sdp-blue-color-tabl.sdp-table-style table tr:nth-child(even){background:#f2f9fe}.sdp-itms-img{width:230px;height:54px;background-image:url(https://cdn.manageengine.com/products/service-desk/itsm/images/itsm-guide-icon.png);background-size:1600px;background-position:-798px -63px}.sdp-stc-logo{width:110px;height:70px;background-position:-1221px -66px;background-size:1800px}.sdp-enersys-logo{width:110px;height:57px;background-position:-1407px -66px;background-size:1800px}.sdp-grid-three{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:16px;margin-bottom:30px}.sdp-itil{background-position:-28px -41px;height:80px;width:150px}.sdp-gartner{background-position:-196px -29px;height:80px;width:200px;background-size:1400px}.sdp-pink{background-position:-450px -32px;height:80px;width:230px;background-size:1450px}.sdp-two-col-grid-main{display:grid;grid-template-columns:70% 30%;gap:16px;position:relative}.sdp-two-grid-item img{position:absolute;right:-20px;width:240px;bottom:-40px}.sdp-tbl-overflow{max-width:920px;width:100%;overflow-x:scroll}.sdp-tbl-overflow table{width:1700px}.sdp-quote-symbol{margin-top:40px}.sdp-quote-symbol::before{content:'';position:absolute;background:url(https://cdn.manageengine.com/products/service-desk/itsm/images/itsm-guide-icon.png) no-repeat;width:90px;height:100px;background-position:-617px 0;z-index:999;background-size:700px;top:-33px;left:15px}.sdp-relate-box{padding:40px;border:2px solid #ecf7ff;box-shadow:4px 4px 52.5px 0 #ecf7ff;border-radius:12px;margin-bottom:50px}.sdp-blue-box{border:1px solid #c7e8ff;box-shadow:4px 4px 52.5px 0 #daefff;padding:20px;border-radius:8px;margin:30px 0;position:relative}.sdp-blue-box::after{content:'';position:absolute;background:url(https://cdn.manageengine.com/products/service-desk/itsm/images/itsm-guide-icon.png) no-repeat;width:71px;height:64px;background-position:-496px 2px;z-index:999;background-size:562px;top:-33px;right:-6px}.sdp-blue-box p{margin-bottom:0}#incident-severity-levels.sdp-blue-theme .sdp-banner-section{background:url("https://cdn.manageengine.com/products/service-desk/it-incident-management/images/incident-severity-level-banner-bg.png") #3085fc no-repeat bottom;background-size:100%}#incident-severity-levels.sdp-blue-theme .sdp-author-details .date-of-guide{display:block}#incident-severity-levels.sdp-blue-theme .sdp-author-details .author-reviewed-by{display:flex;justify-content:center}#incident-severity-levels.sdp-blue-theme .sdp-author-details .date-of-guide .sdp-right-box{text-align:center}.sdp-guide-wrapper .sdp-guide-content{height:0;overflow:hidden;transition:height .35s ease;padding-left:12px}.sdp-guide-wrapper .sdp-guide-item{margin-top:6px;padding-right:20px}.sdp-arrow::before{content:"";position:absolute;border-right:1.5px solid #000;border-bottom:1.5px solid #000;width:8px;height:8px;right:2px;top:0;transform:rotate(-45deg)}.sdp-guide-wrapper{height:calc(100dvh - 230px);overflow-y:scroll}.sdp-guide-wrapper .sdp-guide-btn{width:100%;padding:8px;text-align:left;cursor:pointer;border:0;border-bottom:1px solid #ccc;margin-top:6px;background:#fff;display:flex;align-items:center;justify-content:space-between;font:15px / 1.5 var(--zoho_Puvi_Medium)}.sdp-guide-wrapper .sdp-guide-btn:hover,.sdp-guide-item.is-active>.sdp-guide-btn,.page-is-active a.sdp-internal-links{color:#0067ff;font-family:var(--zoho_Puvi_Semi_Bold)}.sdp-guide-wrapper .sdp-guide-btn:hover .sdp-arrow::before,.sdp-guide-item.is-active>.sdp-guide-btn .sdp-arrow::before{border-color:#0067ff}.sdp-guide-item.is-active>.sdp-guide-btn .sdp-arrow{transform:rotate(90deg)}.sdp-right-sidebar{position:absolute;right:70px;width:320px;padding:0;background:#f7f7f7;top:29px;min-height:40px;cursor:pointer;box-shadow:2px 2px 36.6px 0 #0000001A}.sdp-right-sidebar.sdp-sidebar ul{margin-top:0;padding-right:10px;border:1px solid #d5d5d5;border-top:0;border-radius:0 0 10px 10px}.sdp-header-cont{display:flex;justify-content:space-between;padding:10px 20px;border:1px solid #d5d5d5;border-radius:7px}.sdp-header-cont.rotate{border-bottom:0;border-bottom-left-radius:0;border-bottom-right-radius:0}.sdp-cate-list{padding:0;margin:0;max-height:0;overflow:hidden;transition:max-height .4s ease;visibility:hidden}.toc-arrow{transition:transform .3s ease}.toc-arrow.rotate{transform:rotate(180deg)}.sdp-cate-list.open{max-height:600px;visibility:visible;overflow-y:scroll}.sdp-cate-list li:first-child{margin-top:10px}.sdp-search-box{padding-right:20px}.sdp-yellow-bg{background-color:#f8d03b}@media(min-width:1280px) and (max-width:1280px){.sdp-content{padding:20px}}@media(max-width:1024px){.sdp-breadcrumb-sec .sdp-breadcrumb-container{padding-top:40px}.sdp-sidebar{top:90px}.sdp-header-cont{border-radius:0;border-left-width:0;border-right-width:0}.sdp-sidebar:not(.sdp-left-sidebar) li{font:15px/1.4 var(--zoho_Puvi_Medium)}.sdp-layout{grid-template-columns:100%}.sdp-left-sidebar{order:3;grid-column:1 / -1;background:linear-gradient(90deg,#fff,#f8fcff);z-index:9;border-right:0;height:max-content}.sdp-right-sidebar{order:-1;position:fixed;width:100%;left:0}.sdp-left-sidebar{display:none}}@media(max-width:768px){.sdp-author-main{grid-template-columns:1fr}.sdp-header-cont{display:flex;font:18px / 1.3 'Zoho_Puvi_SemiBold';letter-spacing:.3px;justify-content:space-between}.sdp-left-sidebar{height:max-content;width:80%;margin:30px auto;background:#fff;box-shadow:0 0 10px #cdeaff;border-radius:10px}.sdp-table-style{overflow-x:scroll}.sdp-right-sidebar ul{margin-top:0}.sdp-light-green.sdp-right-sidebar{background:#bcebb4}.faq-main-content .faq-item .faq-item-click h3{font-size:17px}}@media(max-width:414px){.sdp-content{padding:20px 20px 0}.apiform{padding:20px}.sdp-two-col-grid{grid-template-columns:1fr}.sdp-two-col-grid:first-child{margin-bottom:25px}.sdp-two-col-grid{gap:10px}.sdp-left-box,.sdp-right-box{text-align:center}.sdp-sidebar ul{margin-top:0}.sdp-right-sidebar{margin-bottom:0}h1{font-size:32px}.sdp-banner-cta{padding:18px}h2{font-size:28px}.sdp-author-details p{font-size:15px}.faq-main-content .faq-item .faq-item-click{width:95%}.sdp-layout{gap:0}.sdp-guide-video-sec-mian{width:100%}}